Terms of Service

1. Who we are

These terms are between you and ToolBlazer Limited ("ToolBlazer", "we", "us"), a company incorporated in New Zealand with its registered office at 502/145 Nelson Street, Auckland Central, Auckland 1010, New Zealand. You can reach us at dan@toolblazer.com or +64 22 013 2333.

2. What these terms cover

These terms govern your use of toolblazer.com and, unless a product publishes its own terms, the software-as-a-service products we operate under the ToolBlazer name, including Setup Ranger™ and Ranger Watch (the "Services"). Where a product publishes its own terms, those terms apply to that product and prevail over these terms if they conflict. WBC Licenças is governed by its own terms at wbclicencas.app/terms.

By using the Services, or by creating an account, you agree to these terms. If you are using the Services on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business.

3. Accounts

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account. Tell us promptly at dan@toolblazer.com if you suspect unauthorised use.
• You must be at least 18 years old to create an account.

4. Subscriptions, billing and renewal

• The Services are sold as subscriptions. Plans, features and prices are shown on each product's website before you buy.
• All prices are in New Zealand dollars (NZD). Where New Zealand GST applies, it is included or itemised at checkout.
• Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled.
• Payments are processed by Stripe. We do not store your full card number. Stripe's handling of your payment data is described in its own privacy policy.
• We may change prices with at least 30 days' notice by email. Changes take effect from your next billing period after the notice.
• If a payment fails we will retry it and notify you. We may suspend access until payment is received.

5. Free trials and promotions

We may offer free trials or promotional pricing. The length of a trial, whether a payment method is required, and what happens when the trial ends are stated at sign-up. If a trial converts to a paid subscription, we will tell you before the first charge. Promotions carry the terms displayed when they are offered, are limited to one per organisation unless stated otherwise, and cannot be exchanged for cash.

6. Cancellation and refunds

You can cancel at any time. Cancellation takes effect at the end of the current billing period. Our full Refund & Cancellation Policy explains when refunds are available and how to request one. It forms part of these terms.

7. Acceptable use

You agree not to:

• use the Services in breach of any law or third-party right;
• attempt to gain unauthorised access to the Services, other accounts or the systems they connect to;
• reverse engineer, copy, resell or sublicense the Services except as permitted by law;
• use the Services to transmit malware or to interfere with their operation or with other users.

8. Your Salesforce environments and your data

• Our products connect to your Salesforce environments using the access you grant through Salesforce's authorisation flow. You confirm you are authorised to connect each environment, and you can revoke access at any time from Salesforce or from within the product.
• You retain all rights to the data you provide or that the Services collect from your environments ("Customer Data"). You grant us a licence to host, process and display Customer Data only as needed to provide the Services and to support you.
• How we handle personal information is described in our Privacy Policy and in each product's privacy policy.
• ToolBlazer is an independent company and is not affiliated with, endorsed by or sponsored by Salesforce, Inc.

9. Intellectual property and trademarks

The Services, including software, design, documentation and content, are owned by ToolBlazer Limited or its licensors and are protected by intellectual property law. You receive a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription. ToolBlazer, the ToolBlazer mark and Setup Ranger™ are trademarks of ToolBlazer Limited. Salesforce and related marks are trademarks of Salesforce, Inc.

10. Availability, warranties and liability

• We work to keep the Services available and secure, but we do not guarantee uninterrupted or error-free operation. We may suspend the Services for maintenance or for security reasons, giving notice where practicable.
• To the extent permitted by law, the Services are provided "as is" and we exclude all implied warranties.
• If you acquire the Services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply. Nothing in these terms limits rights you have as a consumer that cannot be excluded by law.
• To the extent permitted by law, our total liability to you for all claims arising out of the Services in any 12-month period is limited to the fees you paid us for the Services in that period. We are not liable for indirect or consequential loss, loss of profit, or loss of data that you could have avoided by keeping backups.

11. Termination

You can close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not remedy the breach within 14 days of notice, or immediately where the breach creates a security or legal risk. On termination, your right to use the Services ends and we will delete or return Customer Data in line with the applicable product's data-retention terms.

12. Changes to these terms

We may update these terms from time to time. For material changes we will give at least 30 days' notice by email or within the product. Continued use after the change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the laws of New Zealand. Any dispute that cannot be resolved between us will be heard by the courts of New Zealand. Please contact us first; most issues can be sorted out quickly.

14. Contact

ToolBlazer Limited
502/145 Nelson Street, Auckland Central, Auckland 1010, New Zealand
dan@toolblazer.com · +64 22 013 2333