Refund & Cancellation Policy

1. What this policy covers

This policy applies to subscriptions to ToolBlazer products, including Setup Ranger™ and Ranger Watch, sold by ToolBlazer Limited. WBC Licenças is sold through a separate reseller and has its own policy at wbclicencas.app/refund-policy.

2. Pricing and currency

All prices are in New Zealand dollars (NZD). The price of each plan is shown on the product's pricing page and again at checkout before you confirm your purchase. Where New Zealand GST applies, it is included or itemised at checkout.

3. Payments and security

Payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Your card details are entered on and stored by Stripe; they never touch our servers and we cannot see your full card number. Our websites and checkout pages are served over HTTPS. We accept the major credit and debit cards supported by Stripe in New Zealand.

4. Free trials

• Where a trial is offered, its length and whether a payment method is required are stated clearly at sign-up.
• If no payment method is required, nothing is charged unless you choose to subscribe.
• If a payment method is required, we will remind you by email before the trial ends and tell you the date and amount of the first charge. Cancel before the trial ends and you will not be charged.

5. Cancelling a subscription

• You can cancel at any time from your account settings in the product, or by emailing dan@toolblazer.com from the account owner's address.
• Cancellation takes effect at the end of the current billing period. You keep access until then and will not be charged again.
• We do not charge cancellation fees.

6. Refunds

• Monthly subscriptions are not refunded for partial or unused periods once a billing period has started.
• Annual subscriptions: if you cancel within 14 days of the initial purchase or of a renewal charge, we refund that charge in full. After 14 days, the annual fee is not refunded for the remainder of the term.
• Billing errors, such as a duplicate charge or a charge made after your cancellation took effect, are refunded in full.
• Where the law requires it, including under the New Zealand Consumer Guarantees Act 1993 where it applies, we will provide the remedy the law requires. Nothing in this policy limits those rights.

Approved refunds are returned to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

7. How to request a refund

Email dan@toolblazer.com with the product name, the email address on the account and the invoice or receipt number. We respond to refund requests within two business days.

8. Disputes and chargebacks

If you believe a charge is wrong, please contact us before raising a dispute with your bank. Most billing problems can be resolved within a day, and a direct refund is faster than a chargeback.

9. Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the date shown at the top. Our Terms of Service incorporate this policy.

10. Contact

ToolBlazer Limited
502/145 Nelson Street, Auckland Central, Auckland 1010, New Zealand
dan@toolblazer.com · +64 22 013 2333